PR
Patricia R
1 reviews | Active since Oct 2015
26 Oct 2015, 10:16
Credit Limit without consent
Nashua Mobile moved me over to MTN when they closed their doors in December 2014. I learned in July, from MTN, that I had been given a R2 517 credit limit on my account when I received a bill which was much more than the set amount I have been paying for 19 months of my contract. There was no consultation with me regarding the credit limit provided and I was not even aware of this credit limit until July 2015. For 19 months, I never exceeded my budgeted amount and it makes no sense that I would do so in my 20th month of my contract and in the months that follow. I have tried calling the credit vetting department 3 times today being left on hold for 25 min at a time. I am getting threatening sms's but not one courtesy phone call from MTN, which has been my preferred network for about 10 years now. I am being charged for \valid data"which only occurred due to MTN giving me a credit limit without my consent and knowledge and which I cannot afford to pay so I have been suspended?? I would appreciate a phone call please from the credit vetting department to discuss this matter as I am unable to pay this amount."""
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MTN South Africa's replyOfficial
27 Oct 2015, 15:25Hello TiaRoh75,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The credit limit has been put in place is as per the request from the NCA (National Credit Act) on all accounts.
Kindly be advised that the bill limit previously set up on the account is not accurate. The account is on an open package and the usage needs to be monitored. As per the billing department the charges are valid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The credit limit has been put in place is as per the request from the NCA (National Credit Act) on all accounts.
Kindly be advised that the bill limit previously set up on the account is not accurate. The account is on an open package and the usage needs to be monitored. As per the billing department the charges are valid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply27 Oct 2015, 15:25
Official
Hello TiaRoh75,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The credit limit has been put in place is as per the request from the NCA (National Credit Act) on all accounts.
Kindly be advised that the bill limit previously set up on the account is not accurate. The account is on an open package and the usage needs to be monitored. As per the billing department the charges are valid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The credit limit has been put in place is as per the request from the NCA (National Credit Act) on all accounts.
Kindly be advised that the bill limit previously set up on the account is not accurate. The account is on an open package and the usage needs to be monitored. As per the billing department the charges are valid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,