1 reviews | Active since Jul 2011
Credit limit reduced
It turns out my credit limit has been reduced without consulting me or even informing me. I now have a usage limit of R94 which means I can't even make international calls or roam. This account is a business tool which requires me to make international calls from time to time but MTN simply doesn't care. The credit limit still has not been increased despite requests to do so. Shockingly poor service and they wonder why they are losing customers to Vodacom!
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online for cell ***.
The credit limit was increased to R2000.00 for the 2 numbers on the account.
The usage limit is set up for R1200.00 the system do not allow for R1500.00 due to the system includes the un-billed balance as well.
I have informed you the system will allow you to use all the allocated data/sms/minutes received free with the package once this is utilized the system will allow you then to make further usage on the sim card for R1200.00 the account will be billed accordingly for the extra usage. You have informed me that this is in order.\
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online for cell ***.
The credit limit was increased to R2000.00 for the 2 numbers on the account.
The usage limit is set up for R1200.00 the system do not allow for R1500.00 due to the system includes the un-billed balance as well.
I have informed you the system will allow you to use all the allocated data/sms/minutes received free with the package once this is utilized the system will allow you then to make further usage on the sim card for R1200.00 the account will be billed accordingly for the extra usage. You have informed me that this is in order.\
Kind Regards,
Alice van der Merwe
Best regards,