BB
Bryan B
1 reviews | Active since May 2015
18 Jun 2015, 09:16
Credit Limit on account
Once again MTN is showing their utter and complete incompetence!!! After requesting my girlfriends account credit limit be increased, They somehow got it right to decrease my credit limit to R1,800.00. after mailing the call centre and being promised this will be rectified, I received a SMS once again today, telling me I am at 90% of my limit of R1,800.00. This is becoming a joke, I cannot believe a big corporate company like MTN is so ***********.<br>
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MTN South Africa's replyOfficial
19 Jun 2015, 14:16Hello Bryanbb,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the credit limit was not amended it has always been R1800.00. Also note that the suspension on the line has been removed.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the credit limit was not amended it has always been R1800.00. Also note that the suspension on the line has been removed.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply19 Jun 2015, 14:16
Official
Hello Bryanbb,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the credit limit was not amended it has always been R1800.00. Also note that the suspension on the line has been removed.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the credit limit was not amended it has always been R1800.00. Also note that the suspension on the line has been removed.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***