1 reviews | Active since Aug 2013
Credit limit increases declined without requesting of documents
Good day,
I app**** for another line onto my contract but my credit limit was not high enough. A credit limit increase email was sent by the shop, which was then declined without even having my payslip or bank statements. How is it possible for them to tell me I cant afford another phone? I know I can afford ten more phones, but according to MTN I can’t. Luckily both my contracts I have is ending soon which I will then cancel as apparently I can’t afford it.
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Regards
Mike Ramaboka
Complaint Management Team
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Regards
Mike Ramaboka
Complaint Management Team