1 reviews | Active since Feb 2017
Credit limit increased without consent !!
I am not happy, I have been with MTN almost 3 years no and really want to leave, All the months I was with MTN I had no credit limit usage because I can only pay a fixed amount per month, suddenly I received my bill October and the credit limit was automatically set at R390, without my consent.
On my last of many calls to MTN ref nr 1- ********** 7755 the lady told me they sent me a sms saying that this was automatically increased and I should have rep**** "No" on the sms sent, I don't even read all my sms.
According to my CPA knowledge a credit limit cannot be amended without any written consent or authorisation .
I will not pay the extra amount that they have billed me for no reason, and will not leave it here.
Please be aware of this people !!!
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation that this matter has been resolved.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation that this matter has been resolved.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
