WJ
Wian J

1 reviews | Active since Feb 2017

29 Nov 2018, 13:07

Credit limit increased without consent !!

I am not happy, I have been with MTN almost 3 years no and really want to leave, All the months I was with MTN I had no credit limit usage because I can only pay a fixed amount per month, suddenly I received my bill October and the credit limit was automatically set at R390, without my consent.

On my last of many calls to MTN ref nr 1- ********** 7755 the lady told me they sent me a sms saying that this was automatically increased and I should have rep**** "No" on the sms sent, I don't even read all my sms.

According to my CPA knowledge a credit limit cannot be amended without any written consent or authorisation .

I will not pay the extra amount that they have billed me for no reason, and will not leave it here.

Please be aware of this people !!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply04 Dec 2018, 09:02
Official
Good day Wian,

Thank you for your post. 
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation that this matter has been resolved.
Warm Regards,Zanele MazibukoComplaints Management Team

Best regards,