1 reviews | Active since Oct 2016

01 Oct 2016, 14:06

Credit limit debacle

<p>Have been a client of Mtn for many years and this morning when I upgraded my contract I was allocated a credit limit that exceeded the Mtn maximum amount. When the attendant tried to lower the amount she could not. She needed an authorization, which you can only get from Head Office. Needless to say I do not have the phone now as I am still waiting to hear whether this error was fixed. My goodness first time I hear that you need an override to lower a credit limit.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Oct 2016, 08:19
Official

Thank you for your post.

We apologize for any inconvenience incurred.

Please contact the Corporate department for online assistance regarding the credit limit, credit limit can only be changed by the credit controller of the account. The contact number 809 from the device.

Kind Regards,

Alice van der Merwe

REQ:***

Best regards,