EM
Elrika M
1 reviews | Active since Oct 2012
29 Jun 2015, 12:35
Credit limit
MTN approved my tablet contract, but immediately suspended the SIM due to the fact that the credit that was allocated to me was exceeded!!! They approved the contract! The sales person at the branch was not willing to contact Customer Care to lift the credit limit or just help me with the enquiry. My problem is just the fact that they approve a contract and immediately block it again! Why was the contract approved in the first place??!!!!
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Replies (1)
MTN South Africa's replyOfficial
07 Jul 2015, 11:21Hello Appellief,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that the matter has been resolved. Your line has been un-suspended and your account will be updated to avoid your line being suspended due to the credit limit. It is certainly not our intention to dissatisfy our customers.
We would like to assure you that we are actively working to improve our service levels.
Regards
Bronwyn.
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that the matter has been resolved. Your line has been un-suspended and your account will be updated to avoid your line being suspended due to the credit limit. It is certainly not our intention to dissatisfy our customers.
We would like to assure you that we are actively working to improve our service levels.
Regards
Bronwyn.
REQ:***
Best regards,
MTN South Africa's reply07 Jul 2015, 11:21
Official
Hello Appellief,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that the matter has been resolved. Your line has been un-suspended and your account will be updated to avoid your line being suspended due to the credit limit. It is certainly not our intention to dissatisfy our customers.
We would like to assure you that we are actively working to improve our service levels.
Regards
Bronwyn.
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that the matter has been resolved. Your line has been un-suspended and your account will be updated to avoid your line being suspended due to the credit limit. It is certainly not our intention to dissatisfy our customers.
We would like to assure you that we are actively working to improve our service levels.
Regards
Bronwyn.
REQ:***
Best regards,