1 reviews | Active since May 2016
Credit for the credit however the system continues to fail...
<p>My previous frustration has been addressed from a credit perspective - Thank you to Siphumezo for the prompt, friendly and efficient service! However I note that the billing system continues to fail, Siphumezo unfortunately I don't have a contact number for you, could you please contact me again urgently. There are two invoices which now require your assistance.</p>
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Please note that I tried calling you however the phone keeps going to voicemail. Kindly be advised that we have re-escalated the matter to the technical support team to have the Blackberry Internet Service High reflecting on your invoices removed, ref # REQ: ********** . A billing request has been sent to credit the charged service ref # REQ: ********** . Please note the turnaround time for the escalation is 2/24hrs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards
Nompumelelo
REQ: **********
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Please note that I tried calling you however the phone keeps going to voicemail. Kindly be advised that we have re-escalated the matter to the technical support team to have the Blackberry Internet Service High reflecting on your invoices removed, ref # REQ: ********** . A billing request has been sent to credit the charged service ref # REQ: ********** . Please note the turnaround time for the escalation is 2/24hrs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards
Nompumelelo
REQ: **********