Credit Due - Pathetic Service

Good day,

This email serves as a complaint against MTN/Mondo services. I was contacted mid March for an upgrade that was due on my contract, I upgraded my data SIM and was charged for an early termination fee of +/-R1750 which I was not made aware of. MTN opened and investigation reference number was provided.

I was later contacted by Mondo who gave me a reference number. The investigation was in my favour and I was told that I would be refunded/credited with the money. It has been almost a month of Mondo telling me I will be credited every other Friday.

I've been requesting to speak to a supervisor but haven't been contacted yet.

The lack of communication and urgency is astounding and by reading all the reviews of MTN and Mondo I am beginning to think that this is all a ****.

Having been a MTN customer for so long, this is really disappointing and sad as many of us do not have that disposable cash to pay for fees that were due to call center agents negligence.