AS
Alistair S
1 reviews | Active since Jul 2015
06 Jul 2015, 12:20
Credit due from NOVEMBER 2014
We asked for the phone number to be changed to pay as you go when the contract came up for renewal.<br> It took MTN 4 MONTHS! to change this.<br> Now they wont credit us the monies they wrongfully billed. <br> <br> We've been to the Cradlestone branch on numerous occasions to try and sort this out.<br> We're emailed, we've phoned. YET NOTHING GETS DONE!<br> <br> MTN YOU ARE USELESS.<br> <br> <br>
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MTN South Africa's replyOfficial
22 Jul 2015, 16:13Hello Alistairstrang,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply22 Jul 2015, 16:13
Official
Hello Alistairstrang,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***