TT
Treasure T

1 reviews | Active since Mar 2016

27 May 2016, 14:33

Credit Bereau info not updated

<p>Hello Peter,</p> <p> </p> <p>This is the second time I am complaining about mtn not updating my payment transactions with the credit bureau, my account state that it has been last paid on January and this is making me to consider to cut my services with mtn because they are damaging my credit score.</p> <p> </p> <p>This kind of practice is not permitted and surely I will not renew my contract again.</p> <p> </p> <p>Kindest Regards,</p> <p>Tshabalala T.M</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply28 May 2016, 20:58
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that an urgent request has been sent to out Legal Division to assist in the update o=on faulty handset submission. A call

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin

beck will be done to advise.