Credit available on account cannot be used to buy airtime or data!

2 days after making a top-up payment through a bank on 27 May , and being told the credit is available on my MTN account, I can still not use the credit to buy airtime or data!!!

I have sent e-mail and receive a standard answer with new contact numbers and ways to purchase services, including a promise that " One of our dedicated consultants will get in touch with your shortly."

Of course this did not happen and I have phoned them twice, both times I have been assured the credit is available. After 3 days it still is not!

This morning I have phoned their Helpdesk 3 times and when choosing the option to talk to a consultant, I just get cut of after a minute or so.

Terrible, terrible service!!!