1 reviews | Active since Jun 2014
Credit
Very frustrated and unhappy client. First of all I was not told that my contract will only be credited with 2GB of data for 12 months. This month is was only credited with 500MB. If this isn't enough I was billed incorrectly and my debit order went off but MTN took R160 more that my actual contract amount. I have bee struggeling to get feedback from them. It is 5 days ago I longed the complaint and still no feedback on my credit. I have checked my contract and nowhere does it say I need to pay more that my contract amount. Very bad service. Clearly MTN does not care about their clients. I had issues before with them aswell, but I will never make use om MTN again. I'm cancelling my contract as soon as my 24 months are completed. *****ing from their client!
Good Day,
Thank you for your post.
This matter was responded to by Gillian Jacobs on another social platform. See response below.
Refund Logged
***
Good day, I need feedback on my credit please? You need to pay me back R160. I'm really getting frustrated now. If I haven't heard from you by Friday I will take further steps.
Wednesday at 2:55 PM1 tag
Anziska Van Der Schyff
Private
Good morning, I'm sitting with my contract in front of me and nowhere does it say I need to be debited for R509. I still haven't received any feedback on my credit and for that reason I will take further steps now.
Thursday at 10:53 AM2 tags
MTN South Africa
Gillian Edwards
Private
Hi Anziska
We apologize for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
Please be advised that a refund has been logged for R -160.00 your tef: ***. Please be advised that the turn around time is 5 to 7 working days to reflect in your account.
Kind Regards
Gillian
The Social Media Team
Closed by user 'Gillian Jacobs' on 08/10/2017 at 07:17:56
Elapsed time to completion: 0 day(s), 0 hour(s) and 0 minute(s)
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good Day,
Thank you for your post.
This matter was responded to by Gillian Jacobs on another social platform. See response below.
Refund Logged
***
Good day, I need feedback on my credit please? You need to pay me back R160. I'm really getting frustrated now. If I haven't heard from you by Friday I will take further steps.
Wednesday at 2:55 PM1 tag
Anziska Van Der Schyff
Private
Good morning, I'm sitting with my contract in front of me and nowhere does it say I need to be debited for R509. I still haven't received any feedback on my credit and for that reason I will take further steps now.
Thursday at 10:53 AM2 tags
MTN South Africa
Gillian Edwards
Private
Hi Anziska
We apologize for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
Please be advised that a refund has been logged for R -160.00 your tef: ***. Please be advised that the turn around time is 5 to 7 working days to reflect in your account.
Kind Regards
Gillian
The Social Media Team
Closed by user 'Gillian Jacobs' on 08/10/2017 at 07:17:56
Elapsed time to completion: 0 day(s), 0 hour(s) and 0 minute(s)
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,