DK
Delene K
1 reviews | Active since Oct 2013
29 Mar 2015, 17:58
Crazy Settlement on contract
Hello,<br> <br> I am an old Nashua Mobile Client. I have a contract that costs me 250.00 rand per month and expires in four months (August 2015).<br> <br> I need to buy my contract out. I have 4 months left. I would like to know how MTN comes up with a settlement of 3000.00 rand to buy a contract out when my next 4 months installments come to 1000.00.<br> <br> What angers me more is I got a settlement from Nashua before they closed down and it was less then 3000.00.<br> <br> I have tried to get hold of you to sort this out - to no avail. I went to a shop on Saturday and all I can get is a 3000.00 amount to pay.<br> <br> Please can somebody get me the correct amount.
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Replies (1)
MTN South Africa's replyOfficial
02 Apr 2015, 12:20Hello DeleneK,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your early cancellation fees are currently calculated as follows and are subject to change:
Handset(I9195):R4542.82/24=R189.28 x 4 =R757.12
One month sub: R308.31
Unbilled: R565.57
Total: R1631.
Regards
Zelephi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your early cancellation fees are currently calculated as follows and are subject to change:
Handset(I9195):R4542.82/24=R189.28 x 4 =R757.12
One month sub: R308.31
Unbilled: R565.57
Total: R1631.
Regards
Zelephi
REQ:***
Best regards,
MTN South Africa's reply02 Apr 2015, 12:20
Official
Hello DeleneK,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your early cancellation fees are currently calculated as follows and are subject to change:
Handset(I9195):R4542.82/24=R189.28 x 4 =R757.12
One month sub: R308.31
Unbilled: R565.57
Total: R1631.
Regards
Zelephi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your early cancellation fees are currently calculated as follows and are subject to change:
Handset(I9195):R4542.82/24=R189.28 x 4 =R757.12
One month sub: R308.31
Unbilled: R565.57
Total: R1631.
Regards
Zelephi
REQ:***
Best regards,