1 reviews | Active since Feb 2018
Crazy incorrect billing
Absolutely ****ed. Being billed massively high amounts for a browser that I last used more than 3 years ago that I don't even have anymore. The contract o agreed to more than 5 years when I signed up was 2 years in length and cost me R200 a month now 3 years later you want to bill me more than R2000 for something that i dont even posses any more. No matter how I try and communicate with you guys via e mail or even the clowns that work in your so called call centre they don't want to hear it. And now you handed me to a collection agent? Get F@#$ed MTN!!!
Good day Matthew,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
You have stated that you don't posses the said line/account. We will need to escalate your complaint with our ***** department. We do require an sworn affidavit from the police to submit this as a ***** complaint. Once done, you may contact our ***** Department so that they may investigate the usage.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie.
Best regards,
Good day Matthew,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
You have stated that you don't posses the said line/account. We will need to escalate your complaint with our ***** department. We do require an sworn affidavit from the police to submit this as a ***** complaint. Once done, you may contact our ***** Department so that they may investigate the usage.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie.
Best regards,