MD
Melissa D

1 reviews | Active since Nov 2013

28 Sept 2016, 08:13

CRAZY HIGH ACCOUNT AND MY LINE HAS BEEN CUT

<p>I got a sms yesterday - saying i have exceeded my limit. Got the shock of my life when i checked the current spend amount . So within 10min my line has been cut, and not registered on the network.</p> <p>I've been on the phone for hours trying to get through to MTN. with no luck. And again around 21:00. This is unacceptable. My line came back on only last night. But still the account is sky high. I hope this issue will be sorted ASAP. It is a huge inconveince sitting without a phone. I have a 2 year old daugter, that coincidentally stayed at home with our domestic. Which i could not get hold of the whole day. So im not very happy at this point in time. </p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply29 Sept 2016, 22:34
Official

Thank you for your post.

We apologize for any inconvenience incurred.

kindly be advised that it was an error that occured on our end and it has been fixed you can check your bill now its in order.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

warm regards

mike

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