1 reviews | Active since Jul 2015
Crazy escalation data billing / incorrect billing
I've been in dispute with MTN for 2 months+ re crazy escalation in data billing in May / June. My normal spend PM is around R900 ALL IN and for those months my bill came to R2500+ with MTN claiming exorbitant 'packet data' costs. Correct AD Hoc data was not loaded nor indicated on invoice and I recieved several notfications that my data bundle has 'expired' with 3 or 4 days (it should only expire in 30). IE I was me being billed out of bundle when I was in bundle. I have been to 3 branches incl head office, spoken to 15 people including 'supervisors' and sent about 30 emails containing evidence / detailing my complaint. This has fallen on deaf ears and my account was suspended today. I have lodged several complaints at MTN and have now even contacted ICASA - still with no response / solution. I have spotted this exact same issue for SEVERAL others on hello peter and even the staff at MTN said to me that this is a common complaint they have recieved of late. MTN. This should make you realise that there is / was and error in your billing / data system which should be FIXED and until that time the affected people's accounts should be left active? Please respond and sort it out A
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records show that the charges were validated since the dispute was raised and feedback given to you on the 30th June 2015. Kindly note that the process of validation involves linking usage to the sim card at the time of transactions on the network as required by law . It is also presumed that the sim card was in your possession at a time as it was not reported ******.
Furthermore as the matter has been escalated for adjudication we shall await the outcome and proceed as per the ruling.
Regards,
Nomonde.
REQ:***
Best regards,
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records show that the charges were validated since the dispute was raised and feedback given to you on the 30th June 2015. Kindly note that the process of validation involves linking usage to the sim card at the time of transactions on the network as required by law . It is also presumed that the sim card was in your possession at a time as it was not reported ******.
Furthermore as the matter has been escalated for adjudication we shall await the outcome and proceed as per the ruling.
Regards,
Nomonde.
REQ:***
Best regards,