1 reviews | Active since Oct 2012
Crazy data bill and no itemised bill
I have a data contract with MTN. I have tried to request a detail itemised bill for this account to be e-mailed to me, over the phone and on MTN active, but I have not yet received them. I am looking to inspect my itemised invoices for May 2015, June 2015 and July 2015. I received massive data bills for each of these amounts, but I am not able to understand what happened during these months for me to be billed for those amounts.<br> <br> I opened my contract in May 2015 and looked at my contract agreement and cannot see any mention made that this is an open contract, I was under the impression that I had a cap at the allowed 10gb, but received massive charges for exceeding this cap. I have subsequently placed a cap on my device and have not been able to even max it. Which makes me wonder how I exceeded them so much in the mentioned months.<br> <br> Please help me to get an itemised bill and show me on my contract agreement where it was mentioned to be an uncapped data contract.<br>
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing department supervisory team for assistance, and here is your referance number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing department supervisory team for assistance, and here is your referance number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
