WC
Whitney C

1 reviews | Active since Aug 2009

20 Oct 2015, 12:15

Crazy bill of R5000.00 AGAIN!!

Previously I received a bill for around R5000.00 which I queries and got no responce, I wrote on hellopeter 5 times to no avail.<br> <br> Eventually I was fed up and went into the store to just pay the amount and get my phone working again after my service was suspended.<br> <br> Last month my bill was back to normal at odd R500.00. Now I have recieved a nother crazy bill for R4494.47 - when I check my bill online via the mtn mycontract page, it says my account is sitting at R6,830.30.<br> <br> When I check my usages, there are no figures that amount to that amount..<br> <br> Yesterday I recieved an sms saying that my account is being reactivated..<br> <br> I honestly have no idea what on earth is going on anymore, but I am not paying that amount again and want an investigation as to why I am being billed that amount.<br> <br> Please contact my via email as obveously my phone isnt working because my service has been deactivated..<br> <br> email address is: [Email Removed]

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Replies (1)
MTN South Africa
MTN South Africa's reply21 Oct 2015, 11:00
Official
Hello Ms C,

Apologies for the inconvenience caused.

Thank you for your post, please note that the total usage for the invoice 13-09-2015 the total usage was 4706.54 MB subtract 250 MB monthly provisioning the balance was 4456.54 MB and we multiply by the out of bundle rate of R0.99 . The charges are correct and valid.

Best regards
Mantoa
REQ:***