1 reviews | Active since Aug 2009
Crazy bill of R5000.00 AGAIN!!
Previously I received a bill for around R5000.00 which I queries and got no responce, I wrote on hellopeter 5 times to no avail.<br> <br> Eventually I was fed up and went into the store to just pay the amount and get my phone working again after my service was suspended.<br> <br> Last month my bill was back to normal at odd R500.00. Now I have recieved a nother crazy bill for R4494.47 - when I check my bill online via the mtn mycontract page, it says my account is sitting at R6,830.30.<br> <br> When I check my usages, there are no figures that amount to that amount..<br> <br> Yesterday I recieved an sms saying that my account is being reactivated..<br> <br> I honestly have no idea what on earth is going on anymore, but I am not paying that amount again and want an investigation as to why I am being billed that amount.<br> <br> Please contact my via email as obveously my phone isnt working because my service has been deactivated..<br> <br> email address is: [Email Removed]
Apologies for the inconvenience caused.
Thank you for your post, please note that the total usage for the invoice 13-09-2015 the total usage was 4706.54 MB subtract 250 MB monthly provisioning the balance was 4456.54 MB and we multiply by the out of bundle rate of R0.99 . The charges are correct and valid.
Best regards
Mantoa
REQ:***
Apologies for the inconvenience caused.
Thank you for your post, please note that the total usage for the invoice 13-09-2015 the total usage was 4706.54 MB subtract 250 MB monthly provisioning the balance was 4456.54 MB and we multiply by the out of bundle rate of R0.99 . The charges are correct and valid.
Best regards
Mantoa
REQ:***
