KM
Khethiwe M

1 reviews | Active since Jan 2015

12 Feb 2015, 07:52

Crazy bill

Good day<br> <br> I have been mtn client for years, I had contract with them 2013 i had to leave my job because i had problems during my pregnancy, so i could not pay my contract my services were terminated. I started at work again i have sent e-mail requesting my bill so i can start paying my account. I was so shocked when i received the e-mail. <br> <br> GREAT NEWS YOU HAVE BEEN OFFERED A 20% DISCOUNT ON YOUR OUTSTANDING BALANCE TO BE PAID ON OR BEFORE 31 JANUARY 2015.<br> <br> Our Client is prepared to accept the sum of R 14643.40 in full and final settlement of this debt. <br> <br> I call them i told the consultant i spoke to the their legal fees are ridiculous, she just said which means i did not read my contract with mtn. <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply24 Feb 2015, 13:08
Official
Hello zazuy,

We are truly sorry for any inconvenience caused and for the delayed response.

We will suggest that you speak directly to our Legal Department to get the matter resolved amicably. Please call *** and request to be transferred through.

Alternatively you can send an e-mail to *** with the details of your enquiry and your ID number in order for them to locate your account.

Regards
Tim
MTN Complaints Management Team: REQ:***

Best regards,