1 reviews | Active since Jan 2013
****py service and worse service provider
Called your service centre today and speak to a guy name Themba *** and he can send a email to the supervisor to call me who has made the arrangement with me and I ask him is your supervisor there he said no supervisor andhe can email his supervisor to call me tomorrow. I said no I will await for your supervisor because I need this matter resolved. The consultant told me sorry I cannot assist you any further and cannot tolerate this from you now and have a good day good bye.... And the consultant cuts the call on me and I advised him I will report you he said go ahead. Then I call back and speak to sibusiso who see the communication of the last consultant and send a email to his supervisor to call tomorrow as no management on duty. So your contact operates with no managers.... He advised he will send a email for a supervisor to call me and still no call back. <br> The services of your organisation contact centre is disgraceful and disgusting.... How does a business operate with such services. Please could I have this subscription investigated with a matter of urgency and if not I will take my business to another service provider and remember world of mouth is the cheapest..
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
This matter has been escalated to the Customer Care management team for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
This matter has been escalated to the Customer Care management team for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Regards
Nompumelelo
REQ:***
