****py Service

Hello Peter,

Please help me, so i took a 24 months cotract with MTN in 2016 October, my 1st payment was 2016 november. Initially i was paying R199p/m and get free 100MB and 50minutes and SMS's. When these freebies run out, i will top up cash. and then the vat went up to 15%, i was now paying R220+-, and my contract went on smoothly for 20 months or so, 3-4 months before the contract comes to an end, all of a sudden i m charged between R310 & 410p/m. And when i call to inquire, they tell me that i subscribed to what i do not know, and i dispute those subscription and reversed the debit order, and paid their monthly installment cash. i requested banking details from 1 of their agents. so i have been reversing the exorbitant amounts they've been charging me towards the end of my contract and paying them the contractual agreed amount. November 2018 it was my last month of the 24 month contract and i called my bank to stop the debit order from December because i was finishing in november.

Now it is January 9th 2019, my service has been suspended because i apparently owe R481, when i call to query, they telling me that its for those subscription, which i disputed when they started happening, and the 1st agent i spoke to when i first called MTN had said they removed them("subscriptions), and it was even too late at that time to reverse my debit order, money lost for no reason.

MTN is exploiting me, my contract with MTN was a 24 months contract, i paid that contract for 24 months without fail. They have the nerve to tell my December debit order bounced, yes it bounced because the 24months agreement passed. What were they doing debiting my account on the 25th month.

Then they further insult me by demanding that i pay them R481 for something i reported when it happened the 1st month, and it continued to happen in months to come, and they want to lay the blame on me, citing that i accidentally subscribed to pop ups. I have honoured my end of the deal by paying MTN for 24mnths as agreed, kindly assist me get MTN to honour their end of the deal.

They said i should have called to cancel the contract, which i dont understand why because the contract states that its 24months, they should cancel it after 24mnths as agreed contractually, beside as soon as the contract approaches end term, their agents call to offer an upgrade. which i declined and told them that i do not want to renew my contract with MTN. I believe that is communication enough to say this client no longer wants to do business with us, that response was supposed to be escalated to relevant department for necessary action, but obviously that is not in the companies interest, so they play dead when they supposed to do right by customers, and so that they can continue *****ing from poor, unsuspecting clients who do not check such things, this is ****gery of the highest proportion.

MTN is the worst mobile network to say the least, how many people who are lying sick in hospital who finished a long time ago paying their contracts, but because they are unable to pay, MTN continiously ***** their money, with zero shame, they all about profit, profit, profit.

I m beyond disgusted by this company and non existent service