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Zukiswa O
1 reviews | Active since Nov 2018
21 Nov 2018, 05:47
****py MTN Service
Creepy service I received at MTN South Gate lower level. 8 Consultants on duty .Two busy with customers,one on the floor directing new customers walking in. Four busy chatting and one sitting there . Waited for about 5 min , nothing happen so I approached the one appearing busy with God knows what. I asked are u too busy to help me, he asked the four guys who are busy chatting and no response from either. He assist me with an attitude on top of that he was unable to resolve my query. Why on earth would one go through trouble of looking a job and fail to deliver when ought to. ****** stay home and Mtn train your staff regarding good customer experience.
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MTN South Africa's replyOfficial
21 Nov 2018, 13:39Good day Zukiswa
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your complaint has been escalated to our Regional Management.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your complaint has been escalated to our Regional Management.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
MTN South Africa's reply21 Nov 2018, 13:39
Official
Good day Zukiswa
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your complaint has been escalated to our Regional Management.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your complaint has been escalated to our Regional Management.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team