SG
STEVEN G

1 reviews | Active since Nov 2018

14 Nov 2018, 09:32

****PY MTN SERVICE

HI GUYS, I AM GOING TO COMPLAINE ABOUT MTN AND THERE NETWORK. WE HAVE BEEN CLIENTS WITH THEM FOR YEARS NOW, BUT THAT DOES NOT MATTER WHEN IT COMES TO THE ACCOUNTS DEPARTMENT, THESE PEOPLE SEND AN SMS SAYING YOUR SERVICES WILL BE CUT IN 2 DAYS, AN HOUR LATER THEY CUT OFF YOUR CELL, YOU CANT PHONE THEM, HAVE TO LEND A MTN CELL TO PHONE THEM. WHEN YOU GET THROUGH, TILL OUR CELLS ARE OFF. THIS IS NOT THE WAY TO TREAT PEOPLE, AND ALSO THE PAIN OF DRIVING 28 KM TO THERE OFFICE SUCKS. YOU DO IT FOR NOTHING AS MY CELL IS STILL OFFHEY TELL YOU YOU ARE A MONTH BEHIND IN PAYMENTS, SO YOU PAY ON THE 8TH OF THE MONTH AND ON THE 25TH OF THE MONTH AGAIN, NOW I SHOULD BE UP TODATE. THE CELLS COME ON FOR 10 DAYS, THE SAME MESSAGE, I PHONED RIGHT AWAY AND THEY TELL ME I AM A MOPNTH BEHIND AGAIN, NOW THIS IS A DIFFERENT PERSON, THEY WANT PROOF, I SENT IT ABOUT 8 TIMES ALREADY, ST

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Nov 2018, 11:13
Official
Good day Steven

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please give us a chance to look into this and revert back to you.

Warm Regards,

Ayanda Mthimkhulu

Complaints Management Team