LM
Luyanda M

1 reviews | Active since Dec 2017

02 Dec 2017, 06:05

****py billing

I subscribe for an Mtn contract which I am supposed to be paying R349 every month. However, every month I am paying like R750. I am always told I made international calls, whereas I didn’t. I did not receive any international calls in fact. They always say I used an extra airtime which is a lie cause my limit is at 0. I am tired of this mtn ****py billing. I want to even cancel my contract ?. I am infuriated. This is so unfair

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Dec 2017, 13:50
Official

Good day Luyanda.

Thank you for bringing this matter to our attention.

We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Please note we have escalated the matter to our billing team for a report to be sent to you detailing the charges on your account.

Regards
Charelle Brockman
MTN Complaints Management Team.

Best regards,