sB
sherzhan B
1 reviews | Active since Sept 2012
02 Jul 2015, 13:05
**** service from MTN once again
I submitted an insurance claim on the 24/06/2015 I have followed up with them everyday since and today 02/07/2015 I was told they have not received my claim. They have escalated it 3 times already yet no one has contacted me.
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MTN South Africa's replyOfficial
13 Jul 2015, 14:24Hello sherzhan,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that our records show that your insurance claim was approved on the 2015-07-03 and the handset was collected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that our records show that your insurance claim was approved on the 2015-07-03 and the handset was collected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Zelephi
REQ:***
MTN South Africa's reply13 Jul 2015, 14:24
Official
Hello sherzhan,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that our records show that your insurance claim was approved on the 2015-07-03 and the handset was collected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that our records show that your insurance claim was approved on the 2015-07-03 and the handset was collected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Zelephi
REQ:***