ST
Sifiso T
1 reviews | Active since Feb 2016
21 Feb 2016, 10:01
**** service by MTN
**** service by MTN had a contract with them it was supposed to end on January and now it's towards the end of February and I received airtime for a contract that was supposed to be ended on January, I called in to query about the Airtime that I received and it is now am told that I was supposed to call to cancel that is their new rule of which no communication was sent to me about a new rule, called in 3 Times before the end of my contract no1 informed me about the rule. I do not have MTN on my budget anymore
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MTN South Africa's replyOfficial
22 Feb 2016, 17:52Hello Trevor57,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply22 Feb 2016, 17:52
Official
Hello Trevor57,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,