IB
Irfaan B
1 reviews | Active since Jan 2016
11 Jan 2016, 10:50
**** SERVICE
My contract was handed over to legal, I paid the acc in full sometime last year, I have contacted the call centre countless times and even sent the paid up letters to mtn legal within November last year, I called today for like the millionth time and the account stil shows as legal status, this is messing up my itc scoring and I wish for it to be sorted immediately not as im always told 24-48hours which is in face NEVER!
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Replies (1)
MTN South Africa's replyOfficial
13 Jan 2016, 19:54Hello ****edoffwithmtn,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note the matter has been escalated to our legal department for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note the matter has been escalated to our legal department for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply13 Jan 2016, 19:54
Official
Hello ****edoffwithmtn,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note the matter has been escalated to our legal department for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note the matter has been escalated to our legal department for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,