PL
Philip L
1 reviews | Active since Feb 2012
10 Sept 2015, 06:45
**** SERVICE
Hello<br> Recently I moved to cell c from you and paid my final invoice. 3 weeks ago I received a call saying you over billed me and in 7 days I would receive around r450 paid into my bank account.<br> I am still waiting for this.<br> Your urgent reply is needed.<br> Thank you.<br> Philip
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MTN South Africa's replyOfficial
10 Sept 2015, 09:29Hello Phil43,
We are sorry for any inconvenience caused and for the breakdown in service experienced.
We've tried calling you on the number provided as we cannot locate an account that was registered in your name and to peruse the account to confirm the credit you've been promised.
Kindly can we request that you chat to us on our live chat service. Please use the link below, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team
We are sorry for any inconvenience caused and for the breakdown in service experienced.
We've tried calling you on the number provided as we cannot locate an account that was registered in your name and to peruse the account to confirm the credit you've been promised.
Kindly can we request that you chat to us on our live chat service. Please use the link below, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team
MTN South Africa's reply10 Sept 2015, 09:29
Official
Hello Phil43,
We are sorry for any inconvenience caused and for the breakdown in service experienced.
We've tried calling you on the number provided as we cannot locate an account that was registered in your name and to peruse the account to confirm the credit you've been promised.
Kindly can we request that you chat to us on our live chat service. Please use the link below, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team
We are sorry for any inconvenience caused and for the breakdown in service experienced.
We've tried calling you on the number provided as we cannot locate an account that was registered in your name and to peruse the account to confirm the credit you've been promised.
Kindly can we request that you chat to us on our live chat service. Please use the link below, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team