pF
paul F

1 reviews | Active since Aug 2015

07 Aug 2015, 12:03

**** service

sent this email 2 days ago no reply and that after countles phone calls to<br> <br> <br> HI <br> <br> <br> <br> I HAVE 5 CONTRACTS WITH YOU POEPLE NOW I AM ONLY USING 2 OF THEM.<br> <br> <br> <br> ALL I WANT IS IS SETTLEMENT AMOUNTS FOR 3 OF THEM SO THAT I CAN CLOSE THEM EARLYER <br> <br> BUT HEY NO JOY!!!!!<br> <br> <br> <br> EVERY TIME I GET A DIFRENT STORY <br> <br> I CANT SPEAK TO MANEGERS I CANT GET THROUGH TO RETENTIONS <br> <br> I HAVE TO PAY MY MONTHLY ACCOUNT FEE TO GO TO THE NEXT DEPARTMENT.<br> <br> <br> <br> I AM TREING TO CUT DOWN ON MY MONTLY COST NOT INCREASE IT!!!!!<br> <br> <br> <br> WHERE THE HELL IS THE CUSTOMER SERVICES??????<br> <br> <br> <br> WITH ANY ACOUNT I HAVE OR HAD IN THE PRESENT OR IN THE PAST VODACOM INCLUDED!!!!!! IF I WANTED TO CLOSE I ACOUNT NI WOULD WALK OR CALL IN GET THE AMOUNT PAY IT AND DONE ACOUNT CLOSED ON THE SPOT WITH YOU MTN ITS LIKE TREING TO BY THE MOON!!! ITS ALMOST INPOSIBLE!!! <br> <br> <br> <br> NO WONDER CELL C OFFERS CONTRECT BUY OUT MAYBE THEY JUST CARE FOR THERE CUSTOMERS.<br> <br> <br> <br> YOUR SERVICES SUCK!!<br> <br> <br> <br> I DID NOT WANT TO LEAVE MTN JUST CUT DOWN FROM 5 CONTRECTS TO 2 NOW I THINK IM IM GOING TO LOOK FOR A WAY TO GET OUT OF IT AND NEVER USE MTN AGAIN <br> <br> <br> <br> P.S<br> <br> I am expecting i response no later than tomorrow or this email will get plasterd on every single form of socia

0
Replies (1)
MTN South Africa
MTN South Africa's reply21 Aug 2015, 09:56
Official
Hello PrFitchet,

Thank you for your post

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly note that the matter has been escalated to the Retentions department for urgent attention and to contact you directly with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Lungi
REQ:***

Best regards,