1 reviews | Active since Mar 2009
**** service
I ported away from MTN end of May 2015 due to poor connectivity experienced this year. I still received an account for subscription fees for June and was debited for that amount, even though the account should have been closed. I logged a call on the website for *****. I have had no correspondence or contact so I went to Morningside customer care and they checked that the account should be closed which it has not been done and said they would do so and ask for a refund for me. It has now been a few weeks and I have had no refund and have tried over the last 2 weeks to phone the contact centre where I am put on hold for over 10 min and get nothing. The call logged was *** Req: ***. Please make a plan ASAP and get back to me sooner than that and explain what the hell is going on!!!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that a credit of R381.40 was passed on 2015-07-22 which covered for the invoice dated 2015-06-13 as the debit order request was reversed. The account has been settled with no balance outstanding.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that a credit of R381.40 was passed on 2015-07-22 which covered for the invoice dated 2015-06-13 as the debit order request was reversed. The account has been settled with no balance outstanding.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,