**** SERVICE

So this was my first Hallopeter post about MTN, after which I received the below response from their Management...

"I went to take out a contract at MTN last weet @ Somerset Mall branch. Was assisted with friendly service, only to be disappointed again. I took 2 of the EXACT SAME contracts, meaning myself and my mother would get a Hauwei P8 Lite 2017 with R110 airtime per month and 10GB data for the first 3 months, each. My mother had her Vodacom number ported as she did not want a new number. This already took a while and I had to go in again to get the Sim RICA'd. (I was told after the number was ported, everything would start working on the new phone and SIM, which was not the case as I had to go do the RICA first) THEN, my data and airtime got loaded as promised, but my mother only received her airtime. After phoning MTN customer service twice, nothing happened. I contacted the store in Somerset Mall and was told AGAIN that a support call will be logged. Guess what, STILL NOTHING ! This has been going on for a week now. In the meanwhile, my mother's airtime is getting used up because she has no data to use. Why would she only receive airtime, while I received both data and airtime - THIS IS SUPPOSE TO BE TWO OF THE EXACT SAME CONTRACTS ! AND WHY IS NOBODY ABLE TO ASSIST AND FIX THE PROBLEM???!!!!! SUPER DISAPPOINTED IN THE SERVICE I AM RECEIVING AT THE MOMENT AND WILL NOT RECOMMEND MTN TO ANYONE EVER AGAIN."

"Official private business reply Dear Annari Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. I will be in contact with you to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. Warm regards, Willem Jnr Loots MTN Complaints Management Team"

THIS HAS BEEN ALMOST A MONTH NOW AND NOTHING HAS HAPPENED TO RESOLVE THIS?? IT IS ABSOLUTELY UNACCEPTABLE AND HORRIFIC SERVICE FROM MTN !!!!! HOW CAN ANYONE STILL DO BUSINESS WITH YOU? SOMEONE IN MANAGEMENT PHONED ME FROM A PRIVATE NUMBER 2 WEEKS AGO (CLEVER AS I CANNOT PHONE BACK THEN..) AND AFTER PROMISING ME THAT MY QUERY WILL BE RESOLVED ASAP, I AM STILL WAITING ! THIS IS THE WORST SERVICE I HAVE EVER RECEIVED FROM ANY SERVICE PROVIDER. THEN ALSO, IN STORE WHEN I TOOK OUT THE CONTRACT MID OCTOBER I WAS TOLD FIRST PAYMENT WILL ONLY GO OFF END OF NOV, WELL NOT EVEN TO MY SURPRISE IT ALREADY WENT OFF END OF OCTOBER. YOU GUYS JUST KEEP ****ING UP ALONG THE WAY. MANAGEMENT JUST AS PATHETIC AS THE REST OF THE CUSTOMER SERVICE