CM
Charné Marcus
1 reviews | Active since Sept 2017
20 Sept 2017, 13:33
**** service
I am so disgusted bthe service I received from Mtn. I app**** for a phone contract online a week ago and the consultant that helped me was all to eager to help me, three days later i got a call from the delivery company UTI to say that the addresses had been mixed up. The issue was supposed to be resolved but a week later I called to follow up on the progress only to find out that my package is still in Durban and it was supposed to be delivered to Cape Town days ago. No one calls to follow up with you, i spent a whole hoping to speak to someone in the call centre. The consultant that helped me fails to answer her emails, and I am so sick and tired of calling in to the call centres to find information.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
26 Sept 2017, 18:30Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,
MTN South Africa's reply26 Sept 2017, 18:30
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,