SH
Sumaya H
1 reviews | Active since May 2014
09 Feb 2015, 09:51
**** SERVICE
I was a Nashua Mobile client that was automatically transferred to MTN . I have to say I have been having issues from day 1 (its only been 4 months). I have been double billed , my line has been suspended and I have been running between stores to sort this **** out. The 808 number is useless, why is it still in use. I spoke to a consultant , explained my story put on hold for 20 mins and she never came back. The *** switchboard is always busy<br> Is there anyone at MTN that has the ***** to contact me so that I can sort this krap out. This cant be happening every month.
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello Sumz2001,
We are truly sorry for the delayed response and for any inconvenience caused with contacting our customer call centre.
We've perused your account and we see that you've been contacted by one of our Credit Controllers. An account summary was sent to your fax number and a payment arrangement has been set up on the account to assist you in paying the arrears on the account.
Can we suggest that you make use of our online account management system. MTN Active can be used to manage your account at your leisure, you will be able to view statements, invoices, balances (airtime, SMS & data), submit requests and speak to agents live through our online chat service.
Please copy the ink below into your browser, register your problem by clicking on \Not Yet Registered?, enter your details and the account will be registered.
We are truly sorry for the delayed response and for any inconvenience caused with contacting our customer call centre.
We've perused your account and we see that you've been contacted by one of our Credit Controllers. An account summary was sent to your fax number and a payment arrangement has been set up on the account to assist you in paying the arrears on the account.
Can we suggest that you make use of our online account management system. MTN Active can be used to manage your account at your leisure, you will be able to view statements, invoices, balances (airtime, SMS & data), submit requests and speak to agents live through our online chat service.
Please copy the ink below into your browser, register your problem by clicking on \Not Yet Registered?, enter your details and the account will be registered.
Best regards,
MTN South Africa's reply02 May 2023, 21:58
Official
Hello Sumz2001,
We are truly sorry for the delayed response and for any inconvenience caused with contacting our customer call centre.
We've perused your account and we see that you've been contacted by one of our Credit Controllers. An account summary was sent to your fax number and a payment arrangement has been set up on the account to assist you in paying the arrears on the account.
Can we suggest that you make use of our online account management system. MTN Active can be used to manage your account at your leisure, you will be able to view statements, invoices, balances (airtime, SMS & data), submit requests and speak to agents live through our online chat service.
Please copy the ink below into your browser, register your problem by clicking on \Not Yet Registered?, enter your details and the account will be registered.
We are truly sorry for the delayed response and for any inconvenience caused with contacting our customer call centre.
We've perused your account and we see that you've been contacted by one of our Credit Controllers. An account summary was sent to your fax number and a payment arrangement has been set up on the account to assist you in paying the arrears on the account.
Can we suggest that you make use of our online account management system. MTN Active can be used to manage your account at your leisure, you will be able to view statements, invoices, balances (airtime, SMS & data), submit requests and speak to agents live through our online chat service.
Please copy the ink below into your browser, register your problem by clicking on \Not Yet Registered?, enter your details and the account will be registered.
Best regards,