Cracked service

<p>Purchased a huawei screenguard for R 170 on Thursday at the Picbel store in Cape Town. While there the service was extremely slow the assistant that intially helped me couldnt place the screen protector on accurately and requested a colleague assist with the placing of screenguard. A process that should take roughly 10 min took roughly 20 min before leaving the store on two occassions I informed the assitant air bubbles and lines were visible I was told to take a wet tissue and rub the bubbles they should disappear me doing as guided by the assistant the bubbles were still apparent. Saturday morning phone in hand the left edge of the screen popped with the glass piece actually landing in my eye, with the pop of the screen a line crept up across my screen, just great brand new phone with brand new broken screenguard and no protection for my phone. Called the store today I was told to take pics and send them to the assistant which I did, later the assitant advised he needs to see my device face to face off to the store I go again, at no time during the call or the visit to the store was I made to feel valued as a customer all I got was its out of his control and he needs to wait for feedback from whoever not an apology once!! The assistant eventually comes back to me after 18:00 this evening saying the chip is caused by hard force and will not be replaced!!! If holding my phone in my hand is hard force then I give up on life no where else on my phone are there nicks or scratches he checked my phone to confirm this. I have been a loyal MTN customer for more than 10 years and this is the thanks I get you can keep your pathetic apology I want my money bac**** I had the screenguard for 2 days only when it popped if it was my fault I wouldnt make a fuss of it but I refuse to pay for someone elses negligence.</p>