CPA Cancellation - Faulty Apple MacBook Pro 13

Kindly note that my cancellation has still not been done, as per my complaint logged on Hello Peter 15 Sept.<br> The laptop & modem was collected from the store 18 Sept & only delivered to MTN on 29 Sept by RTT. Even though I have emailed Jacqui Mzobe from MTN Retentions dept, requesting confirmation that the goods were received & when this can be finalized, I have had no response. My laptop was sent in a 3rd time on 4 Aug, it was back at the store 13 Sept. The CPA cancellationb was logged & it is 1 Oct & I'm still paying for a product that is not even in my possession & still paying for it.