MN
Matt N
1 reviews | Active since Mar 2009
13 Feb 2015, 14:33
coverage query submitted no answer on support line
I have been unable to use the 3g and/or internet service from MTN. Sending a tweet since I subscribed to the free twitter offering has been impossible. Signal has been up and down and patchy.<br> I called into my branch in bayside and submitted a coverage report on 7th February and was told I would hear back by Tuesday. Today is Friday, 3g and coverage has again been appalling and the customer service from MTN has been worse. A total inability to assist and the only advice was that MTN is experiencing problems with hints that I should change networks. I have already been told my MTN staff that they use alternative networks for 3g and data requirements.<br> I am now being forced to move to another network and in the process I will lose any data or airtime on my phone. I feel I am being penalised and punished for the MTN network not working. <br> Messages, emails and tweets are not responded to, I am in the dark and not happy.
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Replies (1)
MTN South Africa's replyOfficial
24 Feb 2015, 11:14Hello mattnewn,
We sincerely apologise for the inconvenience caused and assure you that it is not our intention to displease you
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Thank you.
Kagiso
REQ:***
We sincerely apologise for the inconvenience caused and assure you that it is not our intention to displease you
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Thank you.
Kagiso
REQ:***
Best regards,
MTN South Africa's reply24 Feb 2015, 11:14
Official
Hello mattnewn,
We sincerely apologise for the inconvenience caused and assure you that it is not our intention to displease you
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Thank you.
Kagiso
REQ:***
We sincerely apologise for the inconvenience caused and assure you that it is not our intention to displease you
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Thank you.
Kagiso
REQ:***
Best regards,