AS
Andre S
1 reviews | Active since Feb 2019
04 Dec 2019, 08:37
coverage problems
I have been battling for weeks with signal coverage. We log calls, get told there are no problems, we follow up and get told the problem has been resolved, when the problem persists. Signal strength jumps from H-, to H+, to G3 to G4, and back. The programs then hang. In other words we continuously lose internet connections and battle sending/receiving whatsapps, etc. The latest call was logged on 19 November 2019, Ref ***. I am still waiting for response, and yes, I have been following up and being told by the "coverage" call centre ***, that they will follow up why nothing has been done yet. And that is where I am at now.
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Replies (5)
MTN South Africa's replyOfficial
06 Dec 2019, 07:46Good day Andre S,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that i have escalated your complaint through to Coverage management. A technician will be in contact with you within 48 hours.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that i have escalated your complaint through to Coverage management. A technician will be in contact with you within 48 hours.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply06 Dec 2019, 07:46
Official
Good day Andre S,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that i have escalated your complaint through to Coverage management. A technician will be in contact with you within 48 hours.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that i have escalated your complaint through to Coverage management. A technician will be in contact with you within 48 hours.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
AS
Andre S's updateReviewer Update
09 Dec 2019, 10:05My call was originally logged on the 19 November 2019 with Coverage", yet every time I follow up, I get told that "they" will follow up and revert on the same day. It is yet to happen. And yes, I have been told that the logged call will be escalated..... I am waiting for July when my contract ends, because that will be it - I will NOT renew my contract that I have had ever since who knows when (could be 19 years). Your 48 hour promise dated the morning of 6 December 2019 is therefore pie in the sky.
My uncapped contract was also just changed to 40 Gig + 40 Gig without me knowing about it. I have already signed a contract with another service provider and will be terminating this 2nd contract (which expired in 2015 and has not been renewed as MTN Beacon Bay had told me that I should carry on without renewing otherwise I would lose the uncapped option) as soon as the installation has taken place.
My uncapped contract was also just changed to 40 Gig + 40 Gig without me knowing about it. I have already signed a contract with another service provider and will be terminating this 2nd contract (which expired in 2015 and has not been renewed as MTN Beacon Bay had told me that I should carry on without renewing otherwise I would lose the uncapped option) as soon as the installation has taken place.
AS
Andre S's update09 Dec 2019, 10:05
Reviewer Update
My call was originally logged on the 19 November 2019 with Coverage", yet every time I follow up, I get told that "they" will follow up and revert on the same day. It is yet to happen. And yes, I have been told that the logged call will be escalated..... I am waiting for July when my contract ends, because that will be it - I will NOT renew my contract that I have had ever since who knows when (could be 19 years). Your 48 hour promise dated the morning of 6 December 2019 is therefore pie in the sky.
My uncapped contract was also just changed to 40 Gig + 40 Gig without me knowing about it. I have already signed a contract with another service provider and will be terminating this 2nd contract (which expired in 2015 and has not been renewed as MTN Beacon Bay had told me that I should carry on without renewing otherwise I would lose the uncapped option) as soon as the installation has taken place.
My uncapped contract was also just changed to 40 Gig + 40 Gig without me knowing about it. I have already signed a contract with another service provider and will be terminating this 2nd contract (which expired in 2015 and has not been renewed as MTN Beacon Bay had told me that I should carry on without renewing otherwise I would lose the uncapped option) as soon as the installation has taken place.
AS
Andre S's updateReviewer Update
11 Dec 2019, 15:39Hi
I am still waiting for some response since your promise on the 6 December 2019 that a technician would respond within 48 hours.
I am still waiting for some response since your promise on the 6 December 2019 that a technician would respond within 48 hours.
AS
Andre S's update11 Dec 2019, 15:39
Reviewer Update
Hi
I am still waiting for some response since your promise on the 6 December 2019 that a technician would respond within 48 hours.
I am still waiting for some response since your promise on the 6 December 2019 that a technician would respond within 48 hours.
AS
Andre S's updateReviewer Update
11 Dec 2019, 15:40 Hi
I am still waiting for some response since your promise on the 6 December 2019 that a technician would respond within 48 hours.
I am still waiting for some response since your promise on the 6 December 2019 that a technician would respond within 48 hours.
AS
Andre S's update11 Dec 2019, 15:40
Reviewer Update
Hi
I am still waiting for some response since your promise on the 6 December 2019 that a technician would respond within 48 hours.
I am still waiting for some response since your promise on the 6 December 2019 that a technician would respond within 48 hours.
AS
Andre S's updateReviewer Update
31 Dec 2019, 18:06Hi
I have finally cancelled my data contract today with MTN as no technician ever called me back to respond to my coverage problem - Ref ***. I now have a contract with Border Internet with WiFi capability and no coverage problem.
My other service will terminate July 2020 and will then be cancelled too.
I have finally cancelled my data contract today with MTN as no technician ever called me back to respond to my coverage problem - Ref ***. I now have a contract with Border Internet with WiFi capability and no coverage problem.
My other service will terminate July 2020 and will then be cancelled too.
AS
Andre S's update31 Dec 2019, 18:06
Reviewer Update
Hi
I have finally cancelled my data contract today with MTN as no technician ever called me back to respond to my coverage problem - Ref ***. I now have a contract with Border Internet with WiFi capability and no coverage problem.
My other service will terminate July 2020 and will then be cancelled too.
I have finally cancelled my data contract today with MTN as no technician ever called me back to respond to my coverage problem - Ref ***. I now have a contract with Border Internet with WiFi capability and no coverage problem.
My other service will terminate July 2020 and will then be cancelled too.