YR
Yolandi R
1 reviews | Active since Apr 2013
05 Sept 2016, 17:25
Coverage problems
<p>In July I logged a complaint to MTN about the coverage in my town. They sent me a case number and that was it. When I sent a email again to ask what is being done, I was told that the complaint was escalated to Ande for assitance. On August 30th I again sent an email, but received no answer. The reference number is ********** . Shereen Motale, National Quality and Coverage Help Desk emailed me.</p> <p>I live in Hendrina Mpumalanga. I only have Edge. Just a few km's outside of town I have 4G. It is not my handset or my sim. </p> <p>Yolandi van der Walt</p> <p> </p>
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MTN South Africa's replyOfficial
05 Sept 2016, 19:41Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
MTN South Africa's reply05 Sept 2016, 19:41
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,