COVERAGE PROBLEM COSTING ME MY JOB

This is a letter I have forwarded to MTN. It is in response to a coverage problem #***

Morning Shereen

Thando, your technician spent over 4 hours yesterday at my premises. Before he left the problem seemed to be restored. About two hours later I experienced the same problem. I immediately took screen shots and sent it to him.

Today, Howick is loadshedding from 14:00 to 16:30. This is a critical time for me because this is when I am online. I not been using the MTN service because it does not work and already got me fired from one position already. I know use Telkoms ADSL line to do the other classes because they are audio only.

I cannot afford to lose this position as well otherwise I have no job.

This matter has got beyond critical for me. I cannot even apply for other jobs because I am scared the service is going to give up on me.

I do not know what the problem is, but, as I have said in numerous correspondence, it all started from December 13th when loadshedding affected Littlemore site. The service has been erratic since then.

I do not care what you do to fix this but, I urgently need some sort of intervention to have this rectified. I have also been using a lot of data recently to continually test and test.

I need this fixed very urgently and I feel also, compensated with data that I have been using to test with.

Please, this has become critical for me.

Kind regards