DS
Dandy S
1 reviews | Active since Mar 2009
10 Mar 2015, 09:32
Coverage issue still not attended to
I refer to my complaint on 6 Feb and 3 subsequent emails to your organisation. I am still having huge issues with dropped calls and no one has attended to or even investigated. Shocking service and very dissapointing.
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Replies (1)
MTN South Africa's replyOfficial
12 Mar 2015, 14:32Hello please,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with the reference number that you received after you emailed the completed coverage template to *** in order to assist and advise you accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with the reference number that you received after you emailed the completed coverage template to *** in order to assist and advise you accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply12 Mar 2015, 14:32
Official
Hello please,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with the reference number that you received after you emailed the completed coverage template to *** in order to assist and advise you accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with the reference number that you received after you emailed the completed coverage template to *** in order to assist and advise you accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,