CV
Cobus V
1 reviews | Active since Mar 2010
10 Feb 2015, 11:15
Coverage Desk - NON EXISTANT
Good Day, I have been complaining about poor coverage in my area for months, the guy came out from MTN and confirmed that there is a big problem. This morning to do a follow up on my query i cannot even get thru to the Helpdesk, the number just stays engaged. What must one do to get service?
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Replies (1)
MTN South Africa's replyOfficial
23 Feb 2015, 10:43Hello cobusv,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the coverage management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the coverage management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply23 Feb 2015, 10:43
Official
Hello cobusv,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the coverage management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the coverage management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,