1 reviews | Active since Jun 2010
Coverage Department service
<p>I have been having problems with my coverage at home for over a year now, so I was advised by a friend to contact MTN and get them to test it, which I did. Since I had not heard back from them I called again. The call has been closed as the technicial has tested it and my I do not qulify for a boaster as the area is getting an antena put up which will help everyone in the area. But the technicial falled to advise when this may happen or call me for that matter. I do online courses and use about 2 to 3 gigs of data a month, I now know NOT to get a MTN Data sim, but rather look at Vodacom or CellC. I have been a client for 10+ years and the service I have received from MTN in the last year is shocking. </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Log a new Complaint
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Log a new Complaint