OG
Olga G
1 reviews | Active since Apr 2015
13 Apr 2015, 18:42
Coverage
My house has poor cell coverage. I am a medical practitioner, having to be available for emergencies. I contacted MTN more than a year ago regarding the issue. A technician came out and confirmed that I needed boosters. |since then I signed contract forms for boosters twice. For a while apparently there was no stock. 6 months later they had lost my signed forms, which I resubmitted. This saga has continued since for more than a year. Since resending the forms I have not heard from them. Tried to phone again, but no answer on their dedicated coverage number. reference number ***
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MTN South Africa's replyOfficial
24 Apr 2015, 09:53Hello ogericke,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred tot he relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred tot he relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply24 Apr 2015, 09:53
Official
Hello ogericke,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred tot he relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred tot he relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,