Covarrage issues and MTN have not fixed this for the last 12 days

I hate rating anyone this low.

Yet I reported that we do not have MTN signal at our house sfrom 20.05.2022.

I received a message on 26.05.2022 as follows.

The site that you are logging on to is down, reference number SMC/***, which is in hand with our technical department.

I e-mailed again on 30.05.2022 just to receive the same message.

So No turnaround time at all. This can be like this till next year and MTN will not even care as long as they get paid they don't worry.

I did send another message on 31.05.2022 telling MTN the the answer they gave me does not answer the question as I was already told that there is a problem.

Does MTN have the qualified people to fix the issue as this issue can surely not take 12 days to fix??? Have you even informed the clients. I had to answer someone that is asking questions on our town group what is going on as he cannot get hold of your team working with the coverage by phone.