YvdL
Yolande van der Linde
1 reviews | Active since Jun 2015
02 Nov 2015, 11:02
covargige / service
I did a sim swop on the weekend of 31/10/2015 and now I don't have any coverage was on the phone from 08h00 and I was asked to phone one department to another. no please I have been on the Mtn network for more than 10 years and now that I need mtn support I get told all kinds of stories.<br> <br> the mtn shop in cresta rica`ed my new sim and change my nr to my old nr now I cant use my phone as I have no network converge. <br> <br> please fix the problem I don't want to change my network as my friends are suggesting that I should move to Vodacom
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Replies (1)
MTN South Africa's replyOfficial
02 Nov 2015, 11:49Hello yoelandie,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have tried to contact you however your line was on voicemail. We have however sent an email, please reply to the mail as we need more information that will assist us in solving your Network problem.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have tried to contact you however your line was on voicemail. We have however sent an email, please reply to the mail as we need more information that will assist us in solving your Network problem.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply02 Nov 2015, 11:49
Official
Hello yoelandie,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have tried to contact you however your line was on voicemail. We have however sent an email, please reply to the mail as we need more information that will assist us in solving your Network problem.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have tried to contact you however your line was on voicemail. We have however sent an email, please reply to the mail as we need more information that will assist us in solving your Network problem.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***