Courier, Services MTN.
Hi MTN
Please consider changing your preferred courier. I received a missed call from DSV Distribution, Woodstock. I called and left three messages today for the lady scheduling the MTN deliveries to Cape Town and no one has bothered to come back to me. It is a gift and was hoping to arrange for today. Please assist!
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MTN South Africa's replyOfficial
28 Aug 2019, 07:19 Good day Carla Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I will escalate your complaint to the DSV Supervisors for them to investigate and provide feedback. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards Roanne
Complaints Management Team
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I will escalate your complaint to the DSV Supervisors for them to investigate and provide feedback. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards Roanne
Complaints Management Team
Best regards,
MTN South Africa's reply28 Aug 2019, 07:19
Official
Good day Carla Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I will escalate your complaint to the DSV Supervisors for them to investigate and provide feedback. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards Roanne
Complaints Management Team
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I will escalate your complaint to the DSV Supervisors for them to investigate and provide feedback. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards Roanne
Complaints Management Team
Best regards,