Could the service be more pathetic???

I have been trying to get this sorted out for weeks, I have an apple watch and wanted to be able to use the eSIM functionality of that watch, after weeks of your Twitter support team going out of their way to redefine useless I finally found out I need a contract for this.

I got to my nearest MTN store and no, they cannot help me I need to go to Canal walk, a 45km drive away. What a joy that was, 2 hours in the store to get everything done incorrectly.

I have my contract, which was supposed to be on an eSIM, but no, I get an eSIM with some other number loaded to it, this makes it impossible to link my watch, as well, it;s the wrong damned number.

I try calling the store but, the phone was off, so I email the person who helped me, Jean-Lee, who bothered to respond twice and then vanished after that.

Through this I had also contacted support who seem to think eSIM is a swear word and refuse to even remotely try to help and keep insisting I need to drive the 45km again (one way) to solve this.

I am awaiting on 2 managers to call me back from the support desk, but apparently they could care less either.

I am not asking for chickens teeth or blood out of a stone, all I wanted was a simple contact, on an eSIM so that I could keep my current physical sim, and still be able to use the contract and it's eSIM with my Apple Watch, not rocket science.

I need someone to sort this out, they are welcome to drive to my house, but there is no way I am doing a nearly 100km round trip to fix someone else mistake, or even better yet, maybe train 1 or even all of the 3 stores with in spitting distance of my house to be able to do this.