DN
Dhaven N
1 reviews | Active since Oct 2009
27 Jun 2018, 15:23
COULD SOMEONE RESPOND
I have tried to contact MTN regarding charging me for content services, yet I am not subscribed to any. As long as nobody bothers to respond, my account is being billed which a poor tactic.
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Replies (2)
MTN South Africa's replyOfficial
28 Jun 2018, 07:12Good day Dhaven,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that these are the steps to cancel your content charges. The first step in order to stop such charges is by dialing *141*5# or *156*12# or *136*5#. Secondly, you would need to contact our contact centre @ 135 in order for the said charges to be investigated. Also take note that not all content charges are charged by MTN. You could be charged via a website over which we do not have any control of. Thos charges would need to be cancellled with the said companies.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply28 Jun 2018, 07:12
Official
Good day Dhaven,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that these are the steps to cancel your content charges. The first step in order to stop such charges is by dialing *141*5# or *156*12# or *136*5#. Secondly, you would need to contact our contact centre @ 135 in order for the said charges to be investigated. Also take note that not all content charges are charged by MTN. You could be charged via a website over which we do not have any control of. Thos charges would need to be cancellled with the said companies.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
DN
Dhaven N's updateReviewer Update
28 Jun 2018, 08:18Hi
I have checked on my phone and it says I am not subscribed to any content services. So I'm not sure why I am till being charged
DN
Dhaven N's update28 Jun 2018, 08:18
Reviewer Update
Hi
I have checked on my phone and it says I am not subscribed to any content services. So I'm not sure why I am till being charged