Could of cost my wife her life, no service delivery no care

My wife and I are in the Netherlands for two years. She is with MTN and we decided to cancel her contract 5 months ago telephonically. You do not have a choice you have to phone and I think it is because then they don't have t send you proof.

We trusted everything was fine and so didn't save the reference number, BIG MISTAKE. Of course they are taking it legal now and of course they will hide behind lawyers. She is back in ZA for a while now and so we decided fine...we will pay even though its wrong I want my wife to have communication in South Africa becuase it is dangerous to be without a working phone. She is still cut off( a whole week after we have paid in full) and yesterday she was followed home by people in a suspicious car. SHE COULDN'T PHONE ANYONE!!!!! SO HAD TO DRIVE AROUND UNTIL THEY LEFT!!! THIS MAKES ME SO ANGRY THAT YOU DARE CUT OFF A SERVICE WHICH WE HAVE PAID FOR IN FULL AND CUT OFF SOMEONES PHONE WITHOUT REGARD FOR THEIR SAFETY!!!

First we cancel within our right and paid what we had to then find out the telephone conversation with MTN was just for fun and they had no intention to help us. Then we realize this and pay in full and her phone is still cut off. You could of cost her, her life. I am totally and completely shocked at how poor MTN's service is.